Deposit:
A deposit of 25% is required with booking and a further deposit of £200 against damage and leaving the apartment in an unacceptable state is payable with the final balance. This will be returned one week after your departure less any deductions due.
Payment:
Payment is required 8 weeks before the commencement date of the booking. If full payment is not received 8 weeks before departure, the booking will be treated as a cancellation and any deposit paid will not be refunded. Bookings made within 8 weeks of the holiday start date must be paid in full at the time of booking.
Changes:
Changes made by you to your booking date after confirmation and payment of deposit must be notified in writing by the person who made the booking. Changes will be effective from the date of receipt. We cannot guarantee availability of the apartment for any new dates in which case cancellation charges would be applicable.
Cancellation charges (as percentage of total holiday cost):
All cancellations must be notified in writing by the person who made the booking and will be effective from the date of receipt:
More than 56 days before departure – Loss of deposit
29 – 56 days before departure – 30%
22 – 28 days before departure – 50%
14 – 21 before departure – 95%
Less than 14 days before departure – 100%
We reserve the right to cancel your holiday. In the unlikely event of this happening we will refund all monies paid by you to us, but we cannot be held responsible for other costs or expenses incurred by you.
Liability:
We regret that we can accept no liability or offer any compensation where our contractual obligations are affected due to changes, cancellations or curtailment caused by reason of industrial disputes, natural disasters, fire, adverse weather conditions or technical problems to transport, closure or congestion to airports or ports, cancellation or changes by scheduled airlines and similar events beyond our control. Nor can we accept responsibility for any injuries caused by activities outside our holiday arrangements and for sports or other hazardous activities howsoever caused including organised sessions. All such activities are entirely at the clients’ own risk.
Clients’ behaviour:
Clients undertake to behave with propriety and in such a manner as in no way to spoil the enjoyment of other guests or to cause distress, damage, danger or injury to other clients, property, our employees or any third party. The contract of any client in breach of this clause shall be terminated forthwith and we will have no further contractual obligations. We reserve the right to recover the cost of any damages caused by any client.
Holiday Insurance:
For your own protection we require all clients to have holiday insurance before departure.
Arrival & Departure:
Normally rooms are available from 3.30pm on the day of arrival and must be vacated by 10.00am on the day of departure.
Hand over arrangements:
Upon arrival the apartment will be in a clean and fully serviceable condition ready for immediate occupation. Upon departure, the apartment should be handed back in a reasonably clean condition after regular light cleaning throughout the period of the reservation, with rubbish removed and crockery and utensils fully cleaned and replaced to their regular storage positions as at the commencement of the reservation. If excessive cleaning is necessary the cost of additional cleaning and the cost of items missing from the inventory will be deducted from the Security Deposit.
Accuracy:
The information in our literature is given in good faith, having been carefully researched and presented. We cannot be held responsible for any circumstances beyond our control.
If you have any complaint, or any suggestion as to how we might improve our service, please raise it during your stay.